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Barbara L. Orelove

4724 Beacon Street
Orlando, FL 32808-2614
407/521-9450

QUALIFICATIONS:

Outstanding Communication skills
Ability to interface effectively with all levels of the corporate structure including supervisory/management experience
A self-starter capable of working independently and consistently meeting strict time and budgetary deadlines
Proven ability to develop and present training seminars domestically and internationally
Extensive experience designing and writing corporate policy and procedural manuals for use domestically and internationally
Excellent operational research and analytical skills
Extensive travel experience

EDUCATION:

Wisconsin State University, Whitewater, WI, BA - Psychology, 1971
University of New Mexico School of Law, Paralegal Certificate, 1975
Disney Leadership Development Program, 1996
Various Management Development Seminars

EXPERIENCE:

6/96 - present Contemporary Resort,

TSA Front Desk/Concierge/Bell Services Manager, responsible for the daily operations of the organization and inspiring the cast to offer higher levels of excellent guest service.

6/95 - 6/96 Grand Floridian Beach Resort

Interim Manager at Concierge, responsible for managing daily operations of the Concierge Department including budget, cast relations and guest service.

6/95 - 12/95 Completed tasks associated with the Disney Leadership Development Program in December, 1995 with final graduation March, 1996.

1994-1996 Traditions Assistant/Encore Performer for Walt Disney World presenting the orientation program offered to all newly hired cast members. I was honored to be asked to return for a second year.

8/94 - 6/95 Contemporary Resort

Front Desk/Guest Services/Concierge, responsible for checking guests in/out of the resort, resolution of package issues, sale of ticket media, dining reservations and ensuring that each guest enjoy a magical time at the Contemporary Resort.

6/94 - 1/95 Leaders Pathway - Executive Core Session Program

Logistics Liaison, responsible for ensuring all materials/processes/programs were in place and ready for facilitation. I was also responsible for field program facilitation and group feed-back sessions as needed.

12/92 - 8/94 Disney/MGM Studios

Merchandise Lead, responsible for the day-to-day operations of various merchandise locations throughout the Park. Most recently part of the team at Indiana Jones Stunt Spectacular but worked every location in the Park.

12/90 - 12/92 Motherhood Hiatus, Herndon, VA

Husband was transferred to Washington, DC. I worked part-time for the National Organization of Women and did volunteer work with the Light Industrial Civic Theater, Reston VA.

8/86 - 12/90 Magic Kingdom Merchandise, Emporium

Lead at the Emporium -- a member of the team responsible for day-to-day operations of the largest merchandise location in all Theme Park locations including direct merchandising responsibility for the children's clothing and accessories section.

6/79 - 6/86 Data General Corporation, Milford, MA

I held a variety of positions starting with Field Service Administrator in the Branch Office in Albuquerque, NM but, through a variety of promotions and transfers throughout the United States, most recently held the position of International Logistics Liaison, Field Service Division, responsibilities included creating and presenting training seminars for field service line managers throughout the United States and Internationally, including England, Germany, Japan and Mexico, resulting in efficient, accurate asset management and enhanced employee satisfaction.

I also was a member of the team that designed and wrote procedural reference manuals to provide the standard operational procedures for all field logistics personnel, as well as develop and implement corporate procedures to control asset inventory in a customer service organization resulting in improved customer satisfaction.

The team was also responsible for implementing new corporate inventory management processes in European operations to effectively interface with automated inventory management process utilized in the United States. I was specifically responsible for developing and writing updated procedural information for insertion to the Inventory Management Manuals based upon on-going business requirements and program changes as well as publishing the monthly "Field Brief" newsletter to field logistics personnel to provide current support strategy information and update on-going news.

1978 - 1979 KRZY Radio, Albuquerque, NM

Production Assistant and Sales Associate

1974 - 1978 McCulloch, Grisham & Lawless, PA - Attorneys at Law, Albuquerque, NM

Paralegal Associate